Terms and Conditions

These terms and conditions are a contract between you and Cohort Tuition (“us”, “we”, etc). By visiting or using Our Website and sighing up to our courses, you agree to be bound by them.

They are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours.

We are Cohort Tuition, a set of companies registered in the United Kingdom. Our head office address is Cohort Learning Centre, Pennington Close, West Bromwich, West Midlands, B70 8BG

You are Anyone who uses Our Website and attends any one of our tuition centres or utilizes our tuition service.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

These are the agreed terms

1. Definitions

| “Content” | means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations.

| “Intellectual Property” | means intellectual property owned by us, of every sort, whether or not registered or registrable in any country, including intellectual property of all kinds coming into existence after today; and including, among others, patents, trademarks, unregistered marks, designs, copyrights, software, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights.

| “Our Website” | means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us.

| “Services” | means the service provided from Our Website.

2.  Children on Our Website

2.1.  Whatever the age of consent in your country, we are anxious that they should be protected from unsuitable Content. To protect your children, you should know our policy, which is as follows:

2.2. In the children categories, our volunteers have checked both the entries and, where relevant, the links.

2.3. We do not knowingly collect personal information from any person under the age of 16 years.

2.4.  Any person of any age may freely access any page of Our Website. We do not check identities nor moderate Content.

2.5. It is you, not we, who provide access to Our Website for the children in your care. It is for you to check that the Content your children might see is suitable for them.

2.6. Where links are concerned, you may like to check the privacy policies of those sites where your children might visit frequently to see how they collect and use information.

2.7. Filter software may also be useful to you.

2.8. You acknowledge that we are not responsible for Content that anyone has placed on Our Website for the content of site accessible by a link from Our Website.

2.9. You now agree to waive any claim you may otherwise have against us on account of age-related suitability of Content and to indemnify us against any claim made by any person on behalf of a child in your care.

3. Intellectual Property

You agree that at all times you will:

3.1. not do anything which does or might reduce the value of our Intellectual Property or challenge our ownership of it.

3.2. notify us of any suspected infringement of the Intellectual Property;

3.3. so far as concerns our work provided or made accessible by us to you, you will not:

3.3.1. copy, or make any change to any part of its code;

3.3.2. use it in any way not anticipated by this agreement;

3.3.3. give access to it to any other person than you, the licensee in this agreement;

3.3.4.  in any way provide any information about it to any other person or generally.

3.4.  not use the Intellectual Property except directly as intended by this agreement or in our interest.

4.  Disclaimers and limitation of liability

4.1.  The law differs from one country to another. This paragraph applies so far as the applicable law allows.

4.2.  All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this subparagraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

4.3. You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

4.4. Our Website contains links to other internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website or from your buying services or goods via such a website.

4.5. The Cohort Tuition Website and Cohort Tuition Services are provided “as is”. We make no representation or warranty that Our Website will be:

4.5.1  useful to you;

4.5.2  of satisfactory quality;

4.5.3  fit for a particular purpose;

4.5.4  available or accessible, without interruption, or without error.

4.6.  We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

4.7.  We accept no responsibility for third party advertisements which are posted on Our Website or through the Services;

4.8.  We shall not be liable to you for any loss or expense which is:

4.8.1  indirect or consequential loss; or

4.8.2  economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.

4.9.  This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 as well as to ourselves.

5.  Miscellaneous matters

5.1.  Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 which is at [link to privacy policy].

5.2.  If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

5.3.  No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

5.4.  Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or by e-mail.

| It shall be deemed to have been delivered: | if delivered by hand: on the day of delivery; | if sent by post to the correct address: within 72 hours of posting; | If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

5.5.  The validity, construction, and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.

6. Code of conduct

6.1.  Cohort Tuition staff must always be treated with respect and courtesy by pupils and their parent(s). Whilst on the premises during tuition sessions, pupils are responsible for any damage caused to any equipment or parts of the premises belonging to or being used by Cohort Tuition. If any damage is caused by a pupil(s) be it intentionally or accidental, responsibility and liability to repay charges incurred shall solely lie with the pupil(s) and their parent(s)/guardian(s).

7.  Homework

7.1  Tutors at Cohort Tuition will always endeavour to assist in an inpidual’s learning schedule. Cohort Tuition insists on the completion of all homework set. Consistent failure to do so will result in expulsion from future tuition sessions.

8. Stationary

8.1.  All pupils are required to bring in the following pieces of stationary during all tuition sessions; pen, pencil, ruler, rubber, calculator (math’s, science and 11+ only), dictionary (English and 11+ only), lined paper and an A4 ring binder.

9.  Attendance, cancellation, absences and termination policy

9.1.  Attendance is mandatory. The following rules apply to cancellations, absence and termination for group tuition sessions:

  • A minimum of 48 hours’ notice must be given for any group session absences (unless unforeseen emergency) directly to Cohort Tuition ONLY.
  • When a parent fails to give the required 48 hours’ notice, this will be classed as an unnotified absence; persistent unnotified absences may result in expulsion from future classes.
  • Group tuition fees are CHARGEABLE, regardless of notified or un-notified absences. This does not apply for the month of August only. Absences are not chargeable for the month of August providing all dates a child will be absent is provided 2 weeks prior to the start of August.
  • Termination of tuition requires one weeks’ notice in advance of a pupil’s last lesson
  • Termination of tuition notice can only be provided in writing by email or SMS directly to the Cohort Tuition office email and SMS contact details. Termination cannot be provided by contacting your childs tutor, nor by verbally notifying the office.
  • Pupils/Parents are not tied into a minimum term contract for tuition; termination of tuition will result in a full refund of fees paid in advance (minus adjustments for advanced payment and bulk purchase discounts).

9.2.  The following rules apply to cancellations, absence and termination for 1-2-1/1-2-2 tuition:

  • A minimum of 48 hours’ notice must be given for 1-2-1/1-2-2 tuition absences (unless unforeseen circumstances) directly to Cohort Tuition.
  • For 1-2-1/1-2-2 tuition at the centre, one absence per term is non-chargeable provided the required 48 hours’ notice is given. Any subsequent absences in the term are CHARGEABLE. Absences are not chargeable for the month of August providing all dates a child will be absent is provided 2 weeks prior to the start of August.
  • If a pupil/parent(s) fail to give at least 48 hours’ notice he/she will incur the full cost of the tuition session.

9.3.  Notice for absences can be provided by telephone (You must leave a voice message if there is no answer), email or text. Termination notice can only be provided by email or text. The message must contain the pupil’s name, the tutor’s name and the session they will be missing and a reason for the cancellation/termination. Cohort Tuition tutors will be in touch to rebook sessions after a cancellation has been made for 1-2-1 home visits, group sessions at the centre will continue as scheduled. We reserve the right to remove a pupil from our register if they are absent for 3 or more consecutive lessons.

10. Payment terms

10.1.  Parents/pupils will have an invoice drawn up on the 1st of each month for all lessons scheduled in the previous month. Invoices will be made available on the client portal and also emailed to the main email address provided upon registration. Invoices will then subsequently be collected automatically through the parent portal from the assigned debit/credit card 3 days from being made available, unless an approved third-party payment service is being used, in which case payment will be made via the approved third-party payment platform.

10.2 .  Invoices can be accessed by logging into a parent portal and will also be sent via email. It is the responsibility of parents/pupils to check their emails for invoices or login to their portal to view their invoice.

10.3 .  Payment can only be made by debit/credit card through our parent portal or via one of our approved payment schemes that use a third party payment system. Payment for lessons made via any other payment method may incur a £10 payment administration charge. Upon receiving the invoice payment must be made in full within 3 days of receiving the invoice.

10.4.  Please note invoices MUST be paid by the due date. Failure to do so may incur an administrative of up to £60 and your child will be withdrawn from any further lessons until the outstanding balance is settled.

11.  Sibling / additional lesson discounts

11.1  Parents sending more than one child or booking more than one session in any given week will receive a discount of £2 per hour for each additional child/session booked.

11.2  Siblings eligible for the discount must be from the same immediate family.

12. Recommend a Friend

12.1  £20 cash is only payable after the first 5 paid lessons. £20 cash is only payable for one sibling per family. No limit to recommendations. Parents of pupils already attending Cohort Tuition may opt for a discount of £20 towards their child’s/children’s tuition fees instead of cash.12.2  Cohort Tuition’s decision on any aspect of the promotion is final, and no correspondence will be entered into.

13.  Referral Scheme Terms

13.1  For every child who joins the centre on the basis of a referral, bill payees will reduce the cost of their monthly fee by £5 until the referred student(s) stop attending tuition or the bill payee no longer is a Cohort Tuition customer.

13.2  You can make as many referrals as you like and reduce your monthly fee to as little as £40 per month.

13.3  Referral discount only applies to booster class students

13.4  Referral discount only applicable to bill payee of booster group tuition students, bill payee of 1-2-1 / 1-2-2 students can alternatively recommend a friend and get a £20 cash reward.

13.5  Any referral discount / recommend a friend fee will commence in the second full calendar month of the referred pupils membership. For example, if the referred pupils started on the 15th of September 2019, the discount would apply to the November 2019 invoice and onwards.

13.6  We will ask the parents of each new student how they heard about us. We will apply the referral discount to the family they nominate. We will only apply one referral discount for each new member.

13.7  The referral must be notified to Cohort Tuition within four weeks of the referred member starting.

14. Free trial lessons centre based

14.1  Free trial lessons at any of our face to face tuition centres are only applicable for group booster sessions.

14.2  Only one free trial lesson is allowed per child regardless of the number of different subjects a child is studying.

14.3  Free trial lessons can only be booked by completing the free trial lesson form, failure to complete this form before registration will forfeit the right to a free trial lesson.

14.4  Free trial lessons at the centre are at the discretion of the centre manager and based on availability. We reserve the right to refuse a free trial lesson based on business needs.

15. Free trial lessons online

15.1  Free trial lessons online are only applicable for group booster sessions.

15.2  Only one free trial lesson is allowed per child regardless of the number of different subjects a child is studying.

15.3  Free trial lessons can only be booked by completing the online free trial lesson form, failure to complete this form before registration will forfeit the right to a free trial lesson.

15.4  Free trial lessons online are at the discretion of our booking team and based on availability. We reserve the right to refuse a free trial lesson based on business needs.

16. Variation of fees and services

16.1  Fees may be changed, and the services offered added to or withdrawn at any time. However, fees will not be varied during a course or other service in progress.

16.2  Failure to adhere to the above requirements may result in the pupil(s) being withdrawn from future sessions.