FAQ’s

For Fees

1. How can I pay my fees?

Fees can be paid via
  • Cash
  • Debit/Credit Card
  • Bank Transfer (account details and instruction will be on your invoice)
  • PayPal
  • Childcare Vouchers
  • Tax-Free Childcare
  • Universal Credits for Childcare
  • Tax Credits for Childcare
  • Childcare Grants
  • Salary Sacrifice

2. Do I have to pay my fees in person?

No, you do not, you can pay via PayPal or bank transfer at any time, instruction will be on your invoice. Alternatively, you can pay over the phone via a debit/credit card for the West Bromwich and Blackheath centers only.

Our opening times for telephone payments are:-

West Bromwich Centre: 0121 270 3921

Sunday 10:00am to 4:00pm

Blackheath Centre – 0121 270 3984
Saturday 10:00am to 4:00pm

3. When do I pay my fees?

All payment of fee’s for a particular month are due by either the first Saturday or Sunday of the month, depending on the center you attend.

For example;

If your child(ren) attend the West Bromwich Centre on a Sunday,  all fee’s for June 2019 will be due by Sunday 2nd June.

If your child(ren) attend the Blackheath Centre on a Saturday,  all fee’s for June 2019 will be due by Saturday the 1st of June.

4. Can I pay my fees on a weekly basis?

We do not accept payments on a weekly basis, payment must be made monthly in advance. If you have any extenuating circumstances, please speak to your local center manager. They will endeavor to be as flexible as they can on an instance by instance basis.

5. What happens if I am late with my payment?

If you are late with your payment, then there may be an additional late administration charge applied to your invoice.

6. Do I have to pay if I miss a lesson?

This depends on the type of lessons you have with us;

  • If your child is attending 1-2-1 lessons with us, then as long as you provide us with 48 hours notice, any lessons you miss will be removed from your invoice or credited back to you if you have already paid for them. This will only apply as long as you are not missing lessons frequently.
  • If your child is attending a Booster Group lesson with us, then you are still charged for the lessons regardless of attendance and despite any notice you provide. This policy applies for the whole academic year, except for the month of August.  During this month, any group lessons you miss will not be charged as long as you provide us with 48 hours notice.

7. Why do you require 48 hours notice? My child may fall ill in the morning.

We require 48 hours notice as we need to contact the parents of other students and move them on the timetable, in order for the tutor to not have a gap on the day. If you provide less than the required amount of notice and we are unable to notify the tutor and make any relevant changes to the timetable, we still have to pay the tutor and as a result, you are still charged.

However, if you have an exceptional emergency on the day, for example, an accident, death in the family, etc. Please contact the center at your earliest convenience, depending on the individual situation, lesson fee’s may be waived at the discretion of the center manager. This will, however, need to be an exceptional emergency and evidence may have to be provided. A cold in the morning, unfortunately, would not constitute an emergency.

8. Why do you charge if my child is unable to attend a Booster Group lesson?

We have a fixed ratio of 1 tutor to 8 children in our booster classes. As a result, many of our Booster Groups get fully booked and have students waiting for spaces. When a child is absent, we do not simply give that space away for one lesson, that space is reserved for the absent student. As a result, for our Booster Groups, if your child is absent, you still pay  for the lesson. We do, however, as a goodwill gesture, post out any classwork and homework. We stress, this is a goodwill gesture, you are not paying for the classwork and homework to be sent out as there would be an additional postage charge applied if we charged for it.

9. If I miss a lesson can I make it up?

This depends on the type of lessons you have with us;

  • If your child is attending 1-2-1 lessons with us, then you simply make up the lesson the following week.
  • If your child is attending a Booster Group lesson with us, then you cannot make up the lesson the following week as the classes move on. However, for example, if you are absent for a Saturday morning Booster Group. You will be able to attend any other like for like Booster Group, at any other time either on a  Saturday or Sunday, at any of our centers, as long as its the same weekend. You must, however, arrange this with the center manager.

10. Do I have to pay if the tuition center is closed?

No, you will not be charged when we are closed. To charge you, when we are closed would be unfair, unjust and plain and simply wrong. At Cohort Tuition, we are passionate about being fair and just to all our stakeholders.

Rated ‘Excellent’ by our parents

My son has been going to Cohort Tuition for a few years now and he has excelled in both Maths and English and is now in the top set for these subjects. It was extremely difficult to find someone whom you can trust and know that they are providing the best Tuition Education for your child and we are just happy that Cohort Tuition provides both. I just wished i had knew about Cohort Tuition.
Pravin Patel

from read reviews on review.co.uk

My daughter has been with cohort tuition for the last year and her confidence has come leaps and bounds. Her school teacher has commented on how impressed she's been with my daughter's progress. Highly recommended for anyone who wants their child to get that extra bit of help that can make a difference!
Rozina Begum

from read reviews on Facebook

Excellent excellent and excellent again. The staff are amazing. the worksheet really push your child. My daughter absolutely loved it and enjoys algebra now. I would recommend to others and have. Two of my friends are now going there. the best in the West Midlands don't go anywhere else.
Cool Kids Crafts

from read reviews on Google

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